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Charge 3 is not showing anything on the display after Firmware Update

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‎12-20-2018 00:05 - last edited on ‎11-17-2020 14:31 by Fitbit Moderator

‎12-20-2018 00:05 - last edited on ‎11-17-2020 14:31 by Fitbit Moderator

I have literally just done the latest update on my charge 3 now I have nothing showing up on my screen. If I do a reset we see the happy smiley face (not mine), if I change the clock face you see the line saying it is being changed but apart from that nothing.

 

Is anybody else having this problem?

 

really annoyed

Larry

 

 

Moderator edit: updated subject for clarity

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21 REPLIES 21

‎09-20-2020 07:49

In response to ala66

‎09-20-2020 07:49

Same with me ala66.  I too think it has something to do with the firmware update. My charge 3 charges and tracked steps but the screen remained black.  Tried all the various recommendations including changing clock face.  Finally, this morning I retried removing and then setting up the Charge 3 again.  Unfortunately, when I got to the step of having to enter the 4 digit code shown on my device, I could not read the code because the screen was still black.  So now I can't even track.

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‎09-20-2020 12:34

In response to ala66

‎09-20-2020 12:34

I had the same issue.  What worked for me was  3 tries to reboot ( holding side key for 10 seconds ).  Face came back to life but it took a few tries.  Good luck!  

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