help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is not tracking REM or Deep Sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2020 12:27 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-29-2020 12:27 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

I've been using my Charge 3 for well over a year without any problems. For the past several days it has not tracked my REM or Deep Sleep, even though I have had some vivid dreams during that period. What the Fitbit displays is pretty much a flat line. Is there some setting that I need to adjust? It has always been set to "normal"

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎08-06-2020 18:23

‎08-06-2020 18:23

Welcome to the Fitbit Community, @philaroots76.

 

I appreciate your participation in the Forums and sharing that your Charge 3 is not tracking your REM or Deep Sleep. I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

 

For more information about sleep stages, see What should I know about Fitbit sleep stages?


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes