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Charge 3 is not tracking heart rate

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‎10-11-2023 09:21 - last edited on ‎10-13-2023 09:37 by Fitbit Moderator

‎10-11-2023 09:21 - last edited on ‎10-13-2023 09:37 by Fitbit Moderator

Why doesn't my charge 3 calculate anything when I add an exercise . It used to calculate heart rate  when I added aquarobics before recent update. Why doesn't it show battery life anymore and just send email which I don't always see. 

 

Moderator edit: clarified subject.

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‎10-12-2023 16:17

‎10-12-2023 16:17

Good to see you participating in the community @lh001.

Thank you for sharing the details about this inconvenience. 

Before considering other options, I recommend restart the device.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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