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Charge 3 is not tracking my sleep accurately

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‎10-12-2020 13:45 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-12-2020 13:45 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

Hi everyone,

My Fitbit has stopped tracking my sleep half way through the night. 
Two nights in a row now it has said I have had 2/3 hours sleep (with all the info) but it just stops in the early hours of the morning. 
Worked perfectly until 2 days ago. 
Any advice?

 

 

Moderator edit: updated subject for clarity

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‎10-13-2020 05:15

‎10-13-2020 05:15

Hi @Jordanrae, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it's not tracking your sleep accurately. I totally understand how you feel about this. However, let me go ahead and help you with this issue.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your sleep.

 

Finally, monitor your tracker and see if it provides accurate sleep data.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-29-2020 13:31

In response to JuanJoFitbit

‎10-29-2020 13:31

Started working on for about a week and now it is happening again.

For example I slept from 10pm last night to 6:30am this morning but Fitbit only tracked 3 hours of sleep.

Sent from my iPhone
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