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Charge 3 is not tracking my steps

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‎05-27-2021 10:27 - last edited on ‎05-28-2021 04:37 by Fitbit Moderator

‎05-27-2021 10:27 - last edited on ‎05-28-2021 04:37 by Fitbit Moderator

My Fitbit charge three is not recording daily steps

 

 

Moderator Edit: Clarified subject

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‎05-28-2021 04:36

‎05-28-2021 04:36

Hi there, @Jojostrying. Welcome to the Community Forums. 

 

As a first approach, I'd suggest checking if your Charge 3 is still paired and syncing to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

 

If after checking the above, your Charge 3 is still not registering nor syncing your data, please restart it by following these steps. 

 

By the way, I've moved your post to the Other Charge Trackers board for organization purposes.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-28-2021 04:36

‎05-28-2021 04:36

Hi there, @Jojostrying. Welcome to the Community Forums. 

 

As a first approach, I'd suggest checking if your Charge 3 is still paired and syncing to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

 

If after checking the above, your Charge 3 is still not registering nor syncing your data, please restart it by following these steps. 

 

By the way, I've moved your post to the Other Charge Trackers board for organization purposes.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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