Charge 3 is not tracking sleep stages properly

[diboja]

Charge 3 sleep stages stopped working. Only shows light sleep for 97% to 100% which is wrong...changed wrists, rebooted, sleep in same bed, sleep at same times, I have sleep apnea and it is vital for me to be informed of my sleep stages....anyone else experience a shutdown of slep stages and have an answer that works to rectify the situation?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @diboja. Welcome to the community forums. 

Thank you very much for the information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend performing a long restart by following the instructions below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

On a side note, I'd like to let you know that your post will remain open if someone else would like to provide additional information and assistance. 

Hope this helps. 

[diboja]

Thanks Wilson...Last night I got a simple sleep report rather than the detailed report.

The app says the tracker could not get a consistent heart rate reading...

Now I know what the problem is...The last week I have been having atrial fibrillation events where my heart beat is inconsistent.

Therefore the problem is me....not the tracker.

[WilsonFitbit]

@diboja Thank you for your reply. 

I also appreciate the information about that you have noticed what could be affecting your sleep stages. At this time, I'd like to let you know that there are some other factors that could impact your heart rate. For more information, please check: What factors can affect my heart-rate reading on my Fitbit device?

Also, if you haven’t already done so, please review this information: help.fitbit.com/articles/en_US/Help_article/2163.htm#how

Hope this helps. 

[NCMc]

Ever since a recent Charge 3 update started showing more sleep info in dashboard sleep area, my sleep time has been wrong.  Prior to that, if I got up just to go to bathroom, but went right back to sleep, there would be a continuation of sleep time from original time I went to sleep.  Now if I come completely awake for just couple of minutes, which happens to me a lot, my sleep log drops any prior sleep time I had and starts sleep log over at the time I go back to sleep.  I hate the new sleep log, and sleep log is major reason I got a Fitbit.

[WilsonFitbit]

Hello @NCMc. Nice to see you around. 

I'm sorry for the experience and thank you very much for taking the time to provide your feedback regarding the sleep feature. At this time, I'd like to let you know that it is expected that your Fitbit device will start recording a new sleep log after you get up for some minutes to go to the bathroom. For more information, please check: How do I track my sleep with my Fitbit device?

On a side note, if you believe that your sleep stages or your sleep logs are inaccurate, please try to change the sleep sensitivity setting. For example, if your sleep is now set to "Normal", try to change it to "Sensitive" and test your Fitbit device. Take into consideration that normal mode can work well if you make significant movements like rolling over, your device records time spent awake. This setting is appropriate for most users. In sensitive mode, your device records nearly all movements as time spent restless or awake. This setting may be helpful if you wake up feeling tired even though your sleep history shows sufficient rest.

To change your sleep sensitivity setting:

1. In the Fitbit app, tap the Today tab, then tap your profile picture.
2. Tap Advanced Settings > Sleep Sensitivity and make your changes. (Note that these instructions can vary depending on the model of your mobile device) 

[SunsetRunner]

I have experienced the same issue. Never had a problem with the sleep function and now for two successive nights it has failed. Very frustrating as it is the main reason for keeping Fitbit. Regards 

[WilsonFitbit]

Hello @SunsetRunner. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for the detailed information. If your Charge 3 isn't tracking sleep stages, I'd recommend taking into consideration the following information: 

1. If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
2. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
3. If you slept for less than 3 hours.
4. If your device’s battery is critically low.

For more information, you can see: What should I know about Fitbit sleep stages?

[SunsetRunner]

Many thanks. I tried the long restart advised previously and it seems to have worked for the last two nights. Regards

[WilsonFitbit]

@SunsetRunner Thank you very much for your reply. 

I'm glad to hear that the long restart has helped. I hope you can continue receiving your sleep stages.