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Charge 3 is not turning on

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‎07-05-2021 04:55 - last edited on ‎07-05-2021 05:02 by Fitbit Moderator

‎07-05-2021 04:55 - last edited on ‎07-05-2021 05:02 by Fitbit Moderator

I have tried resetting several times and my Charge 3 will not turn on or show a display. It all of a sudden stopped working yesterday. My app won’t even recognize the device as connected. I bought this is Feb 2020. I’m so disappointed. Does anyone have any other tips? 

 

 

 

Moderator edit: subject for clarity

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‎07-05-2021 05:06

‎07-05-2021 05:06

Hello @RebPing. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since the issue has persisted even after restarting your Charge 3, my best recommendation is that you please contact our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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