Charge 3 is not working or charging

[Lucycray]

My charge 3 won't start I've tried plugging it to the charger and holding down the button several times. Nothing is happening.

Moderator edit: subject for clarity

[LynnEvans]

Me too. I realized mid-afternoon that it wasn't coming on when I tilted my arm to see the time. Left it on charge overnight and it's just dead this morning. At first, the green sensor light was on steady, but now that's gone too.

[Flick29]

Hi there...mine was the same..4 days ago it went off so I charged it although my app said it had charge..ot came on yo the wrong day and time then I had to delete account snd start again to get it working then the next day nothing...app again said 60%charge but no green light nothing at all tried everything to get it to work....seems strange 3 people all having same issue at the same time..??? Have you had any luck with getting urs to work??

[Lucycray]

Sadly not yet

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[Flick29]

Have you spoken to support from  customer services? Il have a cat later eith them and if any joy will let you know.xSent from my Galaxy

[dj2jj]

Wow!  I am surprised to other people that are going through the same issue that I am.  I just bought it a little over a year ago.  Charing it doesn't help. I am so dissapointed.  My problem just stated a day ago.

[Lucycray]

I think it's important we all contact customer services.


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[Starhaf]

Me too! It happened to mine early hours of this morning.  Heart rate won’t register at all & the battery has died 3 times today after fully charging!!

[WilsonFitbit]

Hello everyone. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I appreciate your help in following some troubleshooting steps. I'd like to let you know that I'm not sure about what could have caused this matter, but since you have followed the troubleshooting steps suggested in this link, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. Also, please make sure to provide a brief explanation of the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

@Starhaf If your Charge 3 turns on but the battery drains quickly, I recommend visiting this help article: Can I extend my Fitbit device's battery life? Take into consideration that there are factors that may impact the performance of the battery. Nevertheless, if you're aware of those tips and they haven't helped, I recommend getting in touch with our Support Team. 

@Lucycray I was able to confirm that you contacted us through social media and they have managed to create a case for you. Please expect a reply from our Support Team soon. 

See you around.