Charge 3 is over counting my steps

[Raindog1]

My charge 3 has suddenly begun over counting steps drastically. I would say it registers 4-5 steps for every one. I am not a new user. What is going on? How can I get correct data?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Raindog1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 3. I understand where your concern is coming from, I will do my best to help you with this! 

By any chance, do you have MobileTrack also linked to your Fitbit account? If you do, please note that MobileTrack could be tracking those extra steps. To verify this, please in the Fitbit app, tap the Today tab > then tap Devices. In this section you'll see your Charge 3 and below your phone (in case MobileTrack is indeed connected). 

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

In addition, I'd suggest to confirm that the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Also, please keep in mind that excess vibration might cause extra steps. Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. 

[Raindog1]

My charge 3 has suddenly begun over counting steps drastically. I would say it registers 4-5 steps for every one. I am not a new user. What is going on? How can I get correct data?

Do not ask me about my setting or which wrist. I have been using this product for years and nothing has changed except the step count.

[Odyssey13]

Hi @Raindog1  your posts were merged into this one thread so any replies you receive will be together and not scattered about the forums. The Fitbit Moderator is giving you the best advice. Did you read it and go through the steps to see if it applied to your Fitbit? Sometimes just one setting can be off and cause an issue. Even if you're sure the settings are the same, it can't hurt to check and get yourself going again.