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Charge 3 is showing a gray screen

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‎07-14-2020 10:30 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-14-2020 10:30 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

So I just recently got the dreaded gray screen on a 15 month old device (purchased April 24, 2019).  I have tried all the reset options to no avail.  Are there any options available to me?

 

 

Moderator edit: subject for clarity

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‎07-15-2020 18:45

‎07-15-2020 18:45

Welcome to the Fitbit Community, @Falkeener.

 

I appreciate your participation in the Forums and sharing that your Charge 3 is showing a grey screen.

Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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