help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is showing lines across the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-18-2020 13:25 - last edited on ‎10-19-2020 05:07 by Fitbit Moderator

‎10-18-2020 13:25 - last edited on ‎10-19-2020 05:07 by Fitbit Moderator

I have tried:

Restarting both short and long

Tried every clock face

Checked for updates

 

Still have lines all down the screen ☹

 

I bought the device from Amazon 10 months ago and they are being less than helpful 😔😔

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-19-2020 05:06

‎10-19-2020 05:06

Hi @RuthKel, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 has lines across the screen. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-19-2020 05:19

In response to JuanJoFitbit

‎10-19-2020 05:19

Many thanks for your support
Best Answer
0 Votes