Charge 3 is showing white vertical lines

[EmWheat]

My Charge 3 is showing white vertical lines on the screen and it is not as sensitive to touch after charging it from low battery. When I attached it to the charger the screen was normal but when I went to take it off the charger the white vertical lines had appeared. I have tried the suggested restart tips, changed the watch face and just waited it out a bit but nothing has fixed it yet. Any new tips to try?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @EmWheat.

Thanks for troubleshooting this display issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[lkastelic1976]

I saw the message from EmWheat when I was looking for a solution to the same problem. When I went to bed last night my display had white vertical lines but when woke up this morning they were gone for a brief time and then returned. I also tried trouble-shooting and resetting but nothing seems to help. I am also having trouble with the tracking. My fitbit shows that I have gotten all my hourly goals (250 steps/hour) but when I go to the app it shows two hours missing. I have also been tracking when I have at least 10min of activity (2x today) but as soon as I stop the activity minutes disappear. Any help you can provide would be greatly appreciated.

[Marie01welch]

Hi, I have exactly the same problem. Mine stated with the white vertical lines yesterday, it happened immediately after my battery running flat. I've emailed costumer support, is that the quickest way to get a response or is the web support team your preferred method of support? Thanks marie 

[AlejandraFitbit]

Hey @lkastelic1976 and @Marie01welch, welcome to the Community.

I appreciate all the efforts in trying to fix this display issue by yourselves. @Marie01welch, it's great to know that you contacted our support team. I know that they will be glad to help you out and provide you a solution, just wait for their reply and follow their instructions.

@lkastelic1976,  regarding your display and steps per hour issues, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

See you later. 

[dhv]

I am having the same problem.  I tried both the short and long restarts which didn't help.  I called the support line, they had me run through the long restart and try changing the clock face.  Neither helped so they are sending me a replacement.

[AlejandraFitbit]

Welcome to the Community @dhv.

Thanks for troubleshooting this display issue by yourself. I am glad to hear that you contacted our support team and were offered a replacement. At the moment of receiving it, you can follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

Happy stepping! 

[Jimmy5659]

Mine is doing the same thing with the white lines, it started with just a small line and now covering the entire face. restarted and change clock, nothing helps

[johneric8]

Water damage plain and simple.

[dhv]

Doesn't sound reasonable that it is water damage since I never wear it in the shower or any water of any kind.  I live in Minnesota, the only water around at this time of year is frozen solid.  If anyone has this issue, call Fitbit customer service and request a replacement.  There must be some flaw in this batch of displays.

[Jimmy5659]

I don't wear mine in any water, also it is supposed to be water proof. But I don't shower or swim with it, the only water might be sometimes when it rains but then hardly any water.

[scalsop]

Hello, I have the same problem. Just noticed the lines yesterday. I have tried re-setting and changing the clock face but nothing has worked. I bought the Charge 3 in about September of last year. Please can you advise what I should do. Many thanks

[Jimmy5659]

Sent from Mail for Windows 10
I called customer support, they are sending a new one

[Twoodall858]

I am having this issue with my Charge 3. Tried restarting and now the screen is black. 

[AlejandraFitbit]

It's great to see new faces @Twoodall858, welcome.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[dencraig]

Hi my charge 3 is showing the vertical lines on the face, l have tried all the ideas, evyone else has tried still no luck, where do l go from here ?

[chrismc123]

This is happening to my Charge 3 as well.  And it is also flashing/buzzing different screens when I take it off the charger.  Please advise

[dencraig]

Yes still having trouble, and not getting any resolution.

Sent from my iPhone

[Ted-fit2019]

This just started for me as well. My usually reliable charge 3 is grey and no responsive.....

The reset process doesn't help.

No chance it was water !

Any other things to try ?

Thanks

[Squeax14]

I just encountered this issue today.  Intreied restarting the device, that didn't do anything.  I've also tried changing the clock face,.plugging it in,.and other resets outlined by forum mods.  The white lines are still there and really bad.  Can't be water damage because I don't swim with it and I don't shower with it.  How do I get this escalated to the support team?