Charge 3 is showing white vertical lines

[EmWheat]

My Charge 3 is showing white vertical lines on the screen and it is not as sensitive to touch after charging it from low battery. When I attached it to the charger the screen was normal but when I went to take it off the charger the white vertical lines had appeared. I have tried the suggested restart tips, changed the watch face and just waited it out a bit but nothing has fixed it yet. Any new tips to try?

Moderator edit: subject for clarity

[SunsetRunner]

I encountered the same issue today with the white vertical lines.  It's almost all of my screen.  I've done the recommended steps of plugging in and holding button for 8 seconds and it's still there.  I removed it when showering, so it's not water damage.  How can this get escalated?

[Ted-fit2019]

open a ticket with fitbit....

it is not a fruitless effort, they will reply.

[Mrunner929]

The same issue is happening to me, restarting and resetting my Fitbit charge 3 did not fix the problem. 

[SunsetRunner]

I did the online chat and mine was still under warranty so they sent a replacement

Please excuse any typos--Sent from my iPhone

[Twoodall858]

Do an online chat with support

[Stacywreford01]

Mine has been doing the same exact thing please can any one tell me how to fix it? 

[Twoodall858]

Mine wasn't able to be fixed. It was still under warranty so it was
replaced.

[Bjshif]

Be glad yours is being replaced. My replacement did the same thing but they only honor your original warranty time. They just offered me 25% off new purchase. Thanks for nothing!  
and this was my 4th Fitbit product in a lot of years. Guess it’s time to find new fitness tracker that isn’t Fitbit. 

[Stacywreford01]

My 12 month warranty was out last month

[belizedreaming]

Same thing, Bjshif.  I didn't even get offered 25% off.  I have been dealing with Fitbit since day one, and have basically bought almost one of every model they have put out, I am obviously a gadget freak, lol.  Since the company went public, the customer retention level isn't what it used to be.

[Jimmiecool]

I bought a Fitbit 3 for my wife for her birthday and she didn't let me know that the line was there until after the warranty expired I tried to suggested plugging up to the charger and changing the face still the lines are there is there any other solution to fix this problem.

[Saigdee]

I’m having the same issue, also tried the restart it didn’t help.  Please advise. 

[WilsonFitbit]

Hello everyone. @Saigdee Welcome to the community forums! 

Thank you for the troubleshooting steps you've performed. I'd like to let you know that if you've followed the recommended tips from this thread and the inconvenience persists, I recommend contacting our Support Team for further assistance. Note that you can contact them through the link provided in that thread or you can click here to get connected. 

Make sure to explain the inconvenience and the troubleshooting steps you've performed. This is in order for our Support Team to assist you from there. 

See you around. 

[atweety28]

Can I get an escalation on mine as well I have charge 3 with the same issue.  Lines through the display.  I even restarted it but it did not help. 

[WilsonFitbit]

Hello @atweety28. Welcome to the community forums. 

I appreciate the detailed information and your help in trying to resolve this matter. Regarding your question, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, as mentioned above, make sure to explain the inconvenience and the troubleshooting steps you've performed, this way they can assist you from there. 

See you around. 

[Stacywreford01]

I had to buy a new one

[ClaireDbear]

Mines still under warranty but no one is responding to me to help!

Get Outlook for iOS

[WilsonFitbit]

@Stacywreford01, @ClaireDbear Nice to see you around. 

@Stacywreford01 I appreciate your comment. In case you have any questions or inquiries, I recommend posting them in a new thread for further assistance. 

@ClaireDbear I'm sorry for the delay and for any inconvenience. Note that we may take a bit long to get back to you due to recent events affecting our operations, but if you prefer, you can contact our Support Team over the phone, but phone wait times have been longer than normal. 

If you get in touch with them over the phone, please make sure to let them know that you already have a case and they will be able to assist you from there. 

See you around. 

[Alienway]

Hi everyone! I’m not sure what causes this issue but a family member experienced the say vertical lines with slight touch issues. A simple screen replacement did the trick. I also thought it was a logic board issue but tried out the new screen first and yeah it was the screen :p. If your are tech savvy give it a go, otherwise Fitbit does a great job hovering their warranties (if you are still within warranty). 

[WilsonFitbit]

Hello @Alienway. Welcome to the community forums. 

Thank you very much for your great input. At this time, I'd like to let you know that if there is an inconvenience with the screen and these troubleshooting steps don't help, my best recommendation is that you please contact our Support Team for further assistance. 

Note that we don't recommend replacing the screen since opening the tracker could cause any internal damage.

See you around.