Charge 3 is stuck on smiley face

[Forsyth54]

Pick up my Charge 3 and have done everything to reboot but stuck on smiley face and not visible to blue tooth

Moderator edit: subject for clarity 

[MarreFitbit · Accepted solution]

Welcome on board @Forsyth54, it's nice to see you here!  Sorry to hear about the inconveniences you've been having with your Charge 3. Thanks for already trying everything to reboot your tracker. 

First of all, I'd recommend leaving your tracker charging at least 1 hour. Then, please check if your tracker is displaying anything other than the smiley face. If the smiley face has gone, let's try to restart your tracker once again by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

[Forsyth54]

Hello,

Thanks for the info provided, it was indeed of great help for us to
determine our next step.

It's our belief that great design is fun, energetic, surprising
and innovative. In fact, we take additional steps to make our customers
happy and make sure that each one of them enjoys being part of our family.

That being said, we'd like to send you in the meantime all of your
available choices before we do that, please, mail in your Charge 3
(including bands, charger) at this address:

Ingram Micro Mobility
2675 Reeves Rd

Suite 190

Plainfield, IN 46168



So as to expedite the process, we would highly appreciate you if you can
reply to this email the day that you mail in your package.

We know that every step counts, so we look forward to your response. Let me
know if you have any additional questions or concerns.


Re: Fitbit Phone Inquiry - Charge 3 stuck on the smily face icon for the
last 2 days. - #27169568 [ ref:_00D40N2lj._5000b1Mk0Xw:ref ]

Replacement sent out by Fitbit

Sent for repair or replace
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Moderator edit: personal info removed

[Marcos7777]

Hi! I did all this, but still only smiley face since last night.

yesterday it was blank; I followed instructions and after the 8 seconds the smiley face turned on and it’s stuck !!  No vibrating, no Bluetooth connection. Nothing

[Forsyth54]

Probably need a replacement., I did.
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Moderator edit: personal info removed

[AgungO]

Hello, I have charged the battery for more than one hour and the smiley face is still there and the tracker keeps vibrating. Tried to press the button but nothing happened! What should I do???? I must say Charge3 is seriously a big disappointment!

[Marcos7777]

I let the battery die, put it on the charger just now and it seems to be working again. 

[AgungO]

It took some time, but fortunately the tracker back to normal. I synced the tracker with the app and the it got updated.  For now everything back to normal. Fingers crossed. 

[SLOMOM]

Mine doesn’t get stuck on the 🙂 but after cleaning all the connections and trying to charge I get the face and then I can see that the battery is not charging. What does this mean?

[AgungO]

Hi, try to restart the device https://help.fitbit.com/articles/en_US/Help_article/1186

If it doesn’t help I would suggest to contact their support team, they’re pretty fast in replying email. All the best! 

[Krisbetta]

Having the same issue, got to this point then the smiley face goes away and screen stays black..can you suggest anything after this point?

[AgungO]

Hi, please try to restart the device https://help.fitbit.com/articles/en_US/Help_article/1186

if  it doesn’t then contact their support team. In my case I had the device replaced with a new one.

[Cheyanne22223]

I cant get my Fitbit inspire hr to turn on it comes up with a smiley face and then wont turn on

[SavingCrystalJ]

Dead like a fish in the wTwr a smile and nothing

[Marygeorge68]

I have done all of that and still nothing. The tracker is only 4 months old

[J9inBKK]

My daughter's Fitbit Inspire is only 1 month old and today is not doing anything. It occasionally shows the smiley face briefly and vibrates but nothing more. Also no battery icon when plugged to charger. Fitbit - please advise.

[rickycorreia]

have tried your solution still have smiley face no bluetooth no battery icon inspire hr

[tulsalr7]

fitbit - I did the above steps to re-set and the smiley face is still stuck. It has been on the charger for over an hour - It was a blank screen, at one point in time it did have a straight line on it and this is the second time know it has a smiley face stuck. 

Please adivse  - have not had Charge 3 long at all. 

Tulsa 

[J9inBKK]

Update: I took the fitbit back to the shop and they sent it back to the manufacturer.. Whatever the issue was Fitbit couldn't resolve it either so after three weeks they gave me a new one. I hope it doesn't happen again but reading this feed, there seems to be some sort of issue with the Inspire. I hope they are trying to resolve it.

[MRudd]

Hi All,

I am having the same exact issue as everyone has described above.  Did the proper charge, does the smiley face, and the nothing.  Mine is about two months old as well.

Just sharing the feedback...will be emailing them.

Best!

Mike