Charge 3 is stuck on smiley face

[Forsyth54]

Pick up my Charge 3 and have done everything to reboot but stuck on smiley face and not visible to blue tooth

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello everyone. @Phibster Welcome to the community forums. 

I'm sorry for the experience and thank you very much for the information and for taking the time to provide your feedback. I was able to see that you contacted our Support Team a few days ago and they provided information and assistance. Since the issue has persisted, my best recommendation is that you please reply back to them and they will be more than glad to continue assisting you. 

See you around. 

[Jay2021]

Does not work for charge 3….what else?   Shouldn’t have to deal with this on a mature device….

BS solution…. Big problem with the device and software…. Shouldn’t have to deal with this type of problem…

Moderator Edit: Merged posts

[WilsonFitbit]

Hello @Jay2021. Welcome to the community forums. 

I'm very sorry for the experience and thank you for your feedback and for the troubleshooting steps you've tried. At this time, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you.

See you around. 

[ElizaR42]

Hi! My Fitbit died today, so I placed it on the charger. After a few hours, I tried turning it on, nothing. I tried reset with 8 sec hold, and got smiley face, but nothing else. I took it off charger and placed it on my wrist to see if the phone app is still tracking, it isn't. The Fitbit began vibrating at one point, and continued for several minutes, but now I cannot get anything except the smiley face when I place on charger. Please advise. Thanks!

Moderator edit: format

[WilsonFitbit]

Hello @ElizaR42. Welcome to the community forums! 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. Seems that your Charge 3 is refusing to charge and I'd recommend visiting this help article for additional troubleshooting steps: Why isn't my Fitbit device's battery charging?

If those tips don't work, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

[Thisblows]

Nothing that’s what happens :(. Should be a frowning face on this tracker. It just makes me sad and frustrated. 

[Lydsfit]

Hi, I tried all these steps multiple times and I still just get the smiley face after reset and nothing else. Is there anything else I can do please?