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Charge 3 is stuck on smiley face

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‎02-10-2020 02:05 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-10-2020 02:05 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

My Charge 3 has been for almost 6 months but now it is stuck on the smiley face and not tracking nor syncing. I have tried several times to hold down the button to restart it (both on and off the charging cable), I let the battery run down completely and charged it back fully but it still won't restart.

 

 

Moderator edit: updated subject for clarity

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‎02-11-2020 05:20

‎02-11-2020 05:20

Hi there @Tamara1978, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us.

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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