help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is switching screens by itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2020 14:14 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 14:14 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

My Charge 3 constantly changes to an exercise by itself. I want it to stay on the time screen. How do I stop it changing by itself?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-09-2020 12:15 - last edited on ‎05-06-2025 10:24 by Fitbit Moderator

‎11-09-2020 12:15 - last edited on ‎05-06-2025 10:24 by Fitbit Moderator

@KLM322 Thanks for stopping by! 

Let me help you with your Charge 3 changing screens. This isn't the expected behavior for your tracker so I suggest you restart it by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes