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Charge 3 is tracking my heart rate too high

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‎03-24-2023 15:17 - last edited on ‎03-31-2023 05:35 by Fitbit Moderator

‎03-24-2023 15:17 - last edited on ‎03-31-2023 05:35 by Fitbit Moderator

I was recently at the gym and my Fitbit Charge 3 died during my workout. Even after the screen went blank, the red light on the back of the device was still on. The device vibrated intermittently while  I finished my workout. I charged my device overnight and put it on this morning. The green light on the back is now blinking rapidly and the heart rate tracker is wildly inaccurate. It starts out reading my heart rate around 70 bpm which is in normal range, but then jumps to 150 bpm while I'm just sitting on my couch. I've tried restarting/rebooting the device several times, turned the heart rate setting on and off, plugged the device back into the charger and nothing works. Is there something else I can do? Is the device broken? Very frustrating!

 

 

Moderator Edit: Clarified subject

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‎03-25-2023 05:08

‎03-25-2023 05:08

Hi @Rad_Anjana It sounds very much as if your Charge 3 has died, unfortunately. The only thing I can think of to suggest is to contact Fitbit Support  and hope they are able to help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-31-2023 05:37 - edited ‎06-19-2023 05:30

In response to NellyG

‎03-31-2023 05:37 - edited ‎06-19-2023 05:30

Hi there, @Rad_Anjana. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. I understand how you must be feeling. @NellyG Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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