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Charge 3 is vibrating and screen is going into different stats

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‎03-26-2021 13:30 - last edited on ‎03-27-2021 04:02 by Fitbit Moderator

‎03-26-2021 13:30 - last edited on ‎03-27-2021 04:02 by Fitbit Moderator

My charge 3 suddenly started vibrating, screen going crazy alternating between lots of icons. Tried to reset, didn’t work, tried to recharge, didn’t work, and every so often vibrates like crazy! Anyone had the same?!

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎03-27-2021 04:05

‎03-27-2021 04:05

Hello @Alclose Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the information and for the troubleshooting steps you've followed prior to posting. I was able to see that you have reached out to our Support Team and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎03-27-2021 05:09

In response to WilsonFitbit

‎03-27-2021 05:09

Thanks for the reply WilsonFitbit! Yes I got in touch, unfortunately unable to fix the device, but they helpful chap was able to arrange a replacement. 

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‎04-01-2021 07:16

In response to Alclose

‎04-01-2021 07:16

@Alclose Glad to hear that you will be receiving a replacement! 

 

Hope you can continue tracking towards your fitness goals! 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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