help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is vibrating, blank screen, and getting hot

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2019 20:42 - last edited on ‎11-17-2020 11:28 by Fitbit Moderator

‎01-28-2019 20:42 - last edited on ‎11-17-2020 11:28 by Fitbit Moderator

My fit bit was stuck on main screen for 2days. Then all of a sudden is  vibrating like crazy and everything went blank.  While it was still on my wrist it got incredibly hot and I had to take it off.  Now I get nothing from it.  Help please

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
6 REPLIES 6

‎01-29-2019 09:57 - edited ‎06-21-2024 04:14

‎01-29-2019 09:57 - edited ‎06-21-2024 04:14

A warm welcome to the Community @Reftis.

Sorry to hear about the inconveniences you've been having with your Charge 3. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Man Happy

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-01-2019 16:31

‎07-01-2019 16:31

I am having the same problem. I was wearing the Fitbit as I was cleaning, it started to vibrate, the screen went blank, it got hot, and it is unresponsive. Plugging it into the charger did not help. Trying to reset it has no results, and the app can not locate the device to sync.

Best Answer

‎08-23-2020 18:11

‎08-23-2020 18:11

My Charge 3 had been doing the vibrating, and green light flashing thing for several days plus not reading my sleep anymore. Then today I had taken it off to take a bath, put it back on and after wearing it for about 15 minutes it got so hot it started burning my arm. I took it off immediately. This is the second Fitbit Charge 3 I have owned. I had to return the first one after getting it wet a couple of times, thinking it was supposed to be okay, only to have it stop working afterwards. I have tried a hard reset. I am very frustrated and can’t see ever ordering and paying for yet another Fitbit.

Best Answer

‎08-23-2020 18:12

‎08-23-2020 18:12

This is happening to my Fitbit too. 

Best Answer

‎08-23-2020 18:21

In response to Katmow

‎08-23-2020 18:21

I purchased this second Fitbit in March of this year so it is only 5 months old.

Best Answer

‎08-23-2020 18:29

‎08-23-2020 18:29

This happened to me today too. The screen had some bars through it for the past month or so. i reset it, it did not help. then yesterday the screen got progressively worse and it didn't light up at all. today it buzzed a few times and then went off completely. i tried resetting it a few times and nothing. has not synced with my phone since yesterday afternoon. 

Best Answer