Charge 3 isn't charging or turning on

[Red00700]

So I've had my Fitbit Charge 3 for a while now. It died last night after I forgot to charge it. Today I put it on charge. I went back and the screen no longer works, It doesn't turn on, I have been on the app and it says there is no charge in it. I have tried a different charger and that doesn't charge it up either. When I press and hold on the sides of the Fitbit, It vibrates for 6 seconds then stops. I am really confused as this is really random. Is there a way to do a factory reset on the app and has anybody else experienced this problem? I can't do a long restart as I can't see on the screen. Thanks if you can help 😔

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Red00700. Welcome to the community forums. 

I'm very sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried. Besides trying a different charging cable, please make sure that you've also followed all of the steps provided in this help article: Why isn't my Fitbit device's battery charging?

If the inconvenience still persists, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there.

On a side note, regarding your question, there isn't any way to perform a factory reset from the Fitbit App but our Support Team will be able to further assist. Also, please note that Fitbit devices can experience difficulty to charge and this could be due to factors such as Dust and debris on the charging contacts or any other factors described in the help link above. 

Hope this helps.