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Charge 3 isn't connecting to iPhone

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‎08-17-2021 11:23 - last edited on ‎08-17-2021 14:26 by Fitbit Moderator

‎08-17-2021 11:23 - last edited on ‎08-17-2021 14:26 by Fitbit Moderator

My husband won a Fitbit charge 3 last Christmas and he has been unable to connect to his iPhone or iPad for the last few months. It originally worked for a few months but now won’t. Any ideas why?

 

Moderator edit: updated subject for clarity

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‎08-17-2021 14:25

‎08-17-2021 14:25

Welcome to the Fitbit Community, @Adey1967.

 

Thank you for the information provided.

 

There are different factors that can affect the synchronization of your data. To resolve syncing issues, we recommend following these troubleshooting steps. 

 

In addition, you can set up your husband's Fitbit Charge 3 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1629235470663.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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