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Charge 3 isn't counting my steps

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‎05-22-2020 17:56 - last edited on ‎10-14-2020 07:25 by Moderator Alum

‎05-22-2020 17:56 - last edited on ‎10-14-2020 07:25 by Moderator Alum

Seriously? It hasn’t counted steps for four days! What the actual heck? I’ve rebooted, re-paired, re-just about everything. Ideas?

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 07:26 - last edited yesterday by Fitbit Moderator

‎10-14-2020 07:26 - last edited yesterday by Fitbit Moderator

It's great to see you around, @Selkiegirl.

I understand how are you feeling and appreciate all the efforts in trying to fix this steps issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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