Charge 3 isn't holding a charge

[ASchur]

Out of nowhere, yesterday, my Charge 3 battery went from 56% to 6%. I charged it when I got home and it was drained 15% within an hour. I tried to restart the charger and fully charge it before I went to bed. It was at 91% around 1145 last night and it's already at 65% this morning. It's been working fine until yesterday. 

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Forums, @ASchur.

Thanks for troubleshooting this battery issue. If your tracker isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

Let me know the outcome. 🙂

[ASchur]

None of that helped. And now the heart rate tracker isn't working and it seems to think I was active for several hours the last couple of days when I can say for sure I wasn't. 

It didn't track my sleep last night. 

[AlejandraFitbit]

Thanks for the update, @ASchur.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😣