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Charge 3 isn't holding a charge

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‎01-30-2020 18:02 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 18:02 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Fitbit Charge 3 will not stay charged. I charged it and when I woke up for work it was on 11% so I took it off recharged it around 6AM and at 10AM it was dead again.

 

 

Moderator edit: subject for clarity

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‎01-31-2020 04:54 - last edited on ‎09-11-2025 08:08 by Fitbit Moderator

‎01-31-2020 04:54 - last edited on ‎09-11-2025 08:08 by Fitbit Moderator

Welcome to the Community, @tmartin20.

If your Charge 3 isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-02-2020 01:40

In response to AlejandraFitbit

‎02-02-2020 01:40

I did everything that was told to do and it still wont keep a charger. I charged it and it didn't stay charger no longer than 2hrs. 

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‎02-03-2020 06:21 - last edited on ‎09-11-2025 08:07 by Fitbit Moderator

In response to tmartin20

‎02-03-2020 06:21 - last edited on ‎09-11-2025 08:07 by Fitbit Moderator

Thanks for the update, @tmartin20.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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