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Charge 3 isn't pairing with my account

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‎12-04-2021 07:29 - last edited on ‎12-04-2021 10:49 by Fitbit Moderator

‎12-04-2021 07:29 - last edited on ‎12-04-2021 10:49 by Fitbit Moderator

Not pairing with the error (Devicebit.PairValidatorError1) 

 

 

Moderator edit: Updated subject for clarity. 

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2 REPLIES 2

‎12-04-2021 08:12

‎12-04-2021 08:12

Hello @Braman 

A few questions. 

What phone do ypu have? 

Is the Charge 3 setup to your account? If the Charge3 is setup. Let's remove the Charge 3 from the phones BT 

 

If not are you following the setup instructions? 

You do not want the Charge 3 to be listed in the Phone's BT when setting up. 

At what step does the failure occur? 

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‎12-04-2021 10:55 - edited ‎12-04-2021 12:00

In response to Rich_Laue

‎12-04-2021 10:55 - edited ‎12-04-2021 12:00

Welcome to the Fitbit Community, @Braman and thank you for your assistance @Rich_Laue. I'm sorry to hear about the error you're getting wit\h your Charge 3. 

 

I didn't find the error you mentioned in our records. Please follow @Rich_Laue's advise and could you send a screenshot of the error?

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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