Charge 3 isn't receiving text notifications

[Smein]

Wife and I have S10's and Charge 3. Set them both up to get notifications for calls, email, text and a few apps. Her's works on all. Mine gets all except text messages. I've verified settings between hers and mine, rebooted both phone and Fitbit, cleared cache in app, still not working.

Firm/software version match between phones

Phone: S10 running Android 10 

Fitbit app: 3.12.1 (20243452)

Charge 3: 28.20001.63.5

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Smein.

Thanks for troubleshooting this notifications issue and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Smein]

Switch to a different text message app and it's now working.

Failing app: Messages Version 11.0.00.109  (possibly Samsung's app)

Working app: Google Messages  Version 5.2.062

[AlejandraFitbit]

Thanks for the update and information, @Smein. I know that other friends will find this tip really helpful. It's great to know that your tracker is now receiving your notifications.

Let me know if you need anything else. 😉