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Charge 3 isn't receiving whatsapp and messenger notifications

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‎06-27-2021 13:03 - last edited on ‎06-28-2021 04:16 by Fitbit Moderator

‎06-27-2021 13:03 - last edited on ‎06-28-2021 04:16 by Fitbit Moderator

My fitbit charge 3 isn’t showing what’s app or messenger notifications but shows normal  text messages and when someone call.

 

How do I change this ? All my settings are on but still not working. 

 

 

Moderator edit: subject for clarity/format

 

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‎06-28-2021 04:21

‎06-28-2021 04:21

Hello @MirandaBrown. Welcome to the community forums! 

 

Thank you for the detailed information and for any troubleshooting steps you've performed prior to posting. At this time, please make sure that you verified the instructions provided in this help article: How do I get notifications from my phone on my Fitbit device?

 

If that doesn't work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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