Charge 3 isn't recognizing cycling

[David1949]

I received a Charge 3 as a gift for Christmas and while it works great at all the basics, it can’t recognize when I’m cycling, it just sees cycling as more steps, even with my phone in my pocket all the time. So I tried swiping the screen to choose the specific cycling exercise and started a timed lap. The timer then starts to work, but the distance cycled remains at zero, even tho I cycled about 10km. Not impressed.

My Charge 3 is synced to my iPhone 8, with Bluetooth and location all on all the time. Any advice on how to make it work properly, as I would like to also use it for running and swimming, or is this a Charge 3 glitch?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @David1949.

Thanks for troubleshooting this workout issue. By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

Now, if it isn't tracking your distance when you select the activity directly from the device, you can restart the unit by following the steps in the article: How do I restart my Fitbit device? and then test it.

Let me know how it goes. 🙂

[David1949]

Thanks for getting back to me. The cycling exercise lasted 60 minutes, so should have been triggered. 

I have already had to restart my Fitbit In addition to rebooting my phone and experience tells me that when this needs to be done regularly, that there is an unresolved problem with the system.
My son in laws Verso 2 has the same problem, so Fitbit needs to accept responsibility for the problem and get it fixed or refund us for a product that is not really fit for purpose.