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Charge 3 isn't registering active minutes

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‎04-11-2020 19:46 - last edited on ‎09-17-2020 15:30 by

‎04-11-2020 19:46 - last edited on ‎09-17-2020 15:30 by

Active minutes not being recorded on Fitbit 3 therefore calories are also incorrect. I have had this problem for 2 months hoping an update would fix but unfortunately not.

 

I have tried 15 times to restart the Fitbit over a space of 3 weeks and still not working. I had the Fitbit 2 for 3 years and didn’t experience any problems. Not a good move changing to the Fitbit 3 nothing but problems since I got it 

Sandra 

 

 

Moderator edit: subject for clarity

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‎04-22-2020 05:06

‎04-22-2020 05:06

It's great to see you here, @Sandarella1.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix these calories and active minutes issues.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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