Charge 3 isn't registering heart rate

[Carvell]

Have noticed that since 23rd January my current heart rate/sleep has not tracked from that date to today 29th January. Have done a reset 3 times and it's still not working. The LEDs on the back of my Charge 3 don't flash at all.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Carvell.

Thanks for troubleshooting this heart rate issue. If you are having problems with this, I recommend checking the article: Why don't I see my heart rate on my Fitbit device? and follow the instructions provided there. Once your tracker starts to register your heart rate information, it will be able to register your sleep too.

Let me know the outcome. 🙂

[Carvell]

It's intermittent,on the Fitbit app its not recording nothing. As i said I tried EVERYTHING but its still not right

⁣Frances Carvell​

[AlejandraFitbit]

Thanks for the update, @Carvell.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂