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Charge 3 isn't registering my information

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‎01-08-2020 00:36 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-08-2020 00:36 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

My Charge 3 does not record steps, exercise, elevation, sleep or heart rate. Have restarted, quick and long, several times. No effect.

 

In email correspondence with Fitbit but they don't seem to be listening, keep asking me to try restart again. It worked fine when I first had it - for a week! Feel very disappointed as i was initially pleased with such a lovely gift.

 

 

Moderator edit: subject for clarity

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‎01-09-2020 08:46

‎01-09-2020 08:46

Welcome to the Community, @SDWarr.

 

Thanks for troubleshooting this information issue. Since you have already a case opened with our support team, I recommend keeping in touch with them about this. I know they will be glad to help you out and provide you a solution.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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