Charge 3 isn't registering my sleep

[DuaneR]

One of the reasons I purchased Fitbit was to monitor my quantity of sleep, but days/nights where I don't

get any sleep are left blank and I'm told to wear Fitbit. These days are not computed into the average

sleep amount.

Is there any way to force 0 sleep days into calculations and graph data?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @DuaneR.

If your tracker isn't registering your sleep, I recommend trying the following:

1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
3. Try sleeping with the Fitbit on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I change my sleep history?

Let me know the outcome. 🙂

[DuaneR]

Thank you for your concern and taking the time to write me.

I found the PERFECT solution....I returned it to the store and got a full refund. In other words,

I'm OUT! There is no reason for this device to be having all of these problems. I read the other problem

entries and they have had the same issues for a long time and apparently the management hasn't 

been concerned enough to make the necessary changes. 

My wife bought me this fitbit for Christmas knowing I needed this device for help to document my insomnia and track sleep time and quality of sleep. I'm not a 20 year old running around a spa trying to impress the ladies by wearing my sexy fitbit. I don't need to know my heart rate as I am running a mile. I'm trying to collect data to present to my sleep doctor to find a way to get a blissful 8 hours of sleep.

And there is no reason to have a discussion on the correct way to compute the average daily sleep time

when they can't do basic math. I used to be a software engineer and if I had turned in a version with this many software bugs or flawed logic, I would have lost my job.

[AlejandraFitbit]

Thanks for getting back, @DuaneR.

I am sorry to hear that you returned the device and appreciate all the feedback provided. If in the future there is anything we can help you with, do not hesitate to let us know.

Happy stepping!