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Charge 3 isn't registering my sleep

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‎06-07-2020 05:31 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 05:31 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

I took my Charge 3 off 4 nights ago to charge it, and since then it has stopped tracking sleep. I've fully charged it, restarted it, deleted and reinstalled the app, deleted and reinstalled the device, all with no change. Any suggestions?

 

 

Moderator Edit: Clarified subject

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‎09-06-2020 10:25

‎09-06-2020 10:25

Welcome to the Forums, @Rzang84.

 

Thanks for troubleshooting this sleep issue. If your tracker isn't registering this information, I recommend trying the following:

  1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
  2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
  3. Try sleeping with the Fitbit on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I edit my sleep history in the Fitbit app?

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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