Charge 3 isn't registering sleep score

[Ellfan]

Hi there,

Love my Fitbit Charge 3. However, I suffer from sleep apnea and undergo sleep medications etc. I found the sleep score info very useful and interesting. The info saying when I was awake, in light sleep, deep, and REM.

Unfortunately that only appeared the first night I had the device. Since then, I am shown 'sleep pattern' which only shows info like restless, asleep and awake. This is not nearly as detailed and I want to know how to get the info I actually want.

Kind Regards,

Elliot

Moderator edit: subject for clarity

[Rich_Laue]

Did your sleep get recorded with sleep stages of was it simple sleep? If simple sleep, what does the app give as a reason? 

[AlejandraFitbit]

Welcome to the Community, @Ellfan and @Rich_Laue, thanks for the input.

You must see sleep stages to see a sleep score. For more information, I recommend checking the help article: What should I know about sleep stages?.

If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear. 
• Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

Let me know the outcome. 🙂

[Ellfan · Accepted solution]

Hi all,

Thank you for your replies, unfortunately they did not solve the issue.

However, I have discovered that my sleep score & sleep stages information appears when I go to sleep without pressing 'begin sleep' on the fitbit app. If i press begin sleep, then the only info provided is the sleep pattern info.

I think this is counter intuitive that informing the app you are sleeping provides less results. However, the issue is now solved. 

I hope this helps others with the same issue.

Regards

[AlejandraFitbit]

Thanks for getting back, @Ellfan.

I am glad to hear that your sleep issue has been resolved and appreciate the tips. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 🙂