Charge 3 isn't registering sleep score

[LuckyLexi]

My Fitbit Charge 3 records my sleep but only occasionally gives a sleep score. Why is this?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you, @LuckyLexi.

You must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?

If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear. 
• Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

Let me know the outcome. 🙂

[LuckyLexi]

Hi I’m not seeing sleep stages either 

[AlejandraFitbit]

Thanks for the update, @LuckyLexi.

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Keep me posted. 😊

[LuckyLexi]

Thank you. I’ll check that this evening

Sarah

Sent from my iPhone