Charge 3 isn't registering sleep stages

[pjgoose]

I only get a simplified sleep pattern. This started with my old Charge 2 after I had had it for 2 years, so I thought it was my watch, so got a Charge 3 for Christmas and it is doing the same.

I have tried making it tighter and on the other wrist and it still only gives the simplified version. My Charge 2 worked well until the week of May 5 2019. Do you have any suggestions for me?

Thanks

Peter

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @pjgoose.

Thanks for troubleshooting this sleep issue. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome. 🙂

[pjgoose]

Thanks for the reply
l tried swapping watches with my wife and found that her watch did the same thing with me and my watch worked fine with her.So lt must be something to do with the way I am wearing it .I have a low resting heart rate of 43-45bpm so I wonder if that effects it.It started off fine with my last watch but then it stopped working.
Regards Peter


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