Charge 3 isn't registering sleep

[GMc11]

My wife’s sleep quality stats from her Charge 3 show as zeros on her iPhone every morning. Is there a fix? 

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @GMc11.

If your Charge 3 isn't registering your sleep information, I recommend trying the following:

1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
3. Try sleeping with the Fitbit on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I change my sleep history?

Let me know the outcome. 🙂

[GMc11]

Hi Alejandra,
The restart seems to have worked, will test overnight.
Regards
Graham & Jenny.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update, @GMc11.

Those are great news, I am glad to hear that your Charge 3 is working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 😉