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Charge 3 isn't showing the correct time

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‎07-20-2020 11:59 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-20-2020 11:59 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

Hi all, I replaced my Charge 3 in May with another Charge 3 has it wasn’t keeping time or counting steps etc. Now I’m having the same issue with this new one, I’ve rebooted and synced and making no difference, any ideas please?

 

 

Moderator Edit: Clarified subject

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‎07-27-2020 10:52 - last edited on ‎05-13-2025 05:03 by Fitbit Moderator

‎07-27-2020 10:52 - last edited on ‎05-13-2025 05:03 by Fitbit Moderator

Welcome to the Community, @joannel1974.

Thanks for troubleshooting this timezone issue. If your Fitbit isn't showing the correct time, I recommend changing the timezone to a completely different one, sync the device, put the correct time and sync again.

To change the time, follow the steps in the article: How do I change the time on my Fitbit device?. Also, make sure that the device you are using for this has the correct time. Now, if the unit isn't syncing, follow the steps in the article: Why won't my Fitbit device sync?.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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