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Charge 3 isn't syncing with Galaxy S20+

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‎01-18-2021 07:42 - last edited on ‎02-12-2021 06:54 by Fitbit Moderator

‎01-18-2021 07:42 - last edited on ‎02-12-2021 06:54 by Fitbit Moderator

Fitbit app on Galaxy S20+ does not always sync with Charge 3. Closing and restarting the app does not help. Restarting the phone always works. This is the only app that has problems with syncing. Won't be buying any more Fitbit hardware until this is fixed. 

 

 

Moderator edit: subject for clarity 

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‎02-12-2021 07:05 - edited ‎02-12-2021 07:06

‎02-12-2021 07:05 - edited ‎02-12-2021 07:06

Hello @SunsetRunner, it's great to see you around! Thank you for the troubleshooting steps you've followed prior to posting! 

 

If you haven't done so, I would recommend following all the troubleshooting steps suggested in this help article: 

Why won't my Fitbit device sync?.

 

On a side note, please take into consideration that if your phone meets the requirements such as OS, then it should work well with your Fitbit device. https://www.fitbit.com/global/us/technology/compatible-devices.

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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