Charge 3 isn't syncing with my phone

[TMurray]

My charge 3 is not syncing with my phone on a regular basis. Sometimes not syncing for 12 hours or more. Any ideas anyone? many thanks

[CindyMFitbit]

Welcome to the Community Forums @TMurray. 

Thanks for the detailed information shared. If you haven't done so, I suggest trying the following:

1. Make sure the Fitbit app is updated on your phone.
2. Turn off Bluetooth
3. Restart Charge 3. For more information, see How do I restart my Fitbit device?
4. Turn on Bluetooth  
5. Open the Fitbit app and force sync your device. Press and hold on the screen and pull down.

In addition you can review our help article Why won't my Fitbit device sync? for additional tips. 

Hope this helps. 

[TrishFL]

My Fitbit Charge 3 has not synced with my (Android Motorola) phone since October 11.  It has been working fine otherwise, tracking steps, sleep, heart rate, etc. and it wasn't unusual for me to not have time to sync it every day.  When I tried to sync after 4 or 5 days, it wouldn't sync. I tried again the next day and the next day, and well, here I am and it still hasn't synced after I rebooted it.  I had the spinning circle which is now gone, and at the date it just says "Sync is taking a while. Sit tight..." which is what it's been saying for days. The green bar above those words is going nowhere.  I have checked all the steps under "Why won't my Fitbit device sync?"  Now what??  How long will the Fitbit itself keep the data from those days it hasn't synced??  I'm getting very frustrated with this!!  

[CindyMFitbit]

Thanks for stopping by @TrishFL. 

Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. I understand how this could make you feel. I suggest refreshing the connection between your phone and your device, so please do the following: 

• Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Open the Fitbit app, tap the today tab and then tap your profile picture.
• Tap Set Up a Device.
• Choose your device and follow the on-screen instructions to continue. 

See you around. 

[SunsetRunner]

Same here.  As of 10/23/21 1pm...

[CindyMFitbit]

Hi @SunsetRunner It's nice to see new faces around!

I appreciate for joining us to the tread. I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3. If you already followed the instructions listed in our help article Why won't my Fitbit device sync? and the issue persisted, I suggest contacting our Support Team, so they can look deeper into the issue and help you with this matter. Click here to get connected. 

Catch you later. 

[cerbykev]

Same problem here too, Fitbit is the problem, my phone has no issues with anything else and it used to be ok.

This doesn't work. My iPhone has no problem with any other bluetooth device, only my Charge 3, it used to work without fault. Fitbit needs to get this sorted as there's too many people with this problem.

Moderator Edit: Merged replies 

[TrishFL]

Cindy, I have no idea what I did that changed things, but the information finally clicked to today, October 25th.  However, it changed the categories that I was tracking and I can't seem to get them back.  The first item in the top circle is now calories.  It still tracks mindfulness, exercise, pounds lost, logging food and water.  I am missing SLEEP and STEPS, two of my most crucial areas.  Can you tell me how to get them back?

Also, it DID NOT fill in any data from 11/12 to 11/24 except calories (?)  I presume with all the resets and trying to set up a new device (which I had to back out of after more than 20 minutes when it kept circling, saying it was "taking longer than usual, be patient.") when I don't have a new device... I guess I lost that data.

Very frustrating.  

[Brandon41]

Yeah I just purchased the Fitbit Sense and I'm having the same problem with that

[CindyMFitbit]

Welcome to the Community @cerbykev. Thanks for your response @TrishFL. Hi there @Brandon41. 

I appreciate your participation in the Forums. I understand how you are feeling about this situation. @cerbykev If you already tried the suggested instructions and your device is still not syncing, I'd recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected. 

@TrishFL As per the information that you have shared in your post, it seems that your Charge 3 is still not connected properly to your account and for that reason you don't see all the categories, and your previous information is still missing, so I suggest trying the set up process just one more time. If your tracker is not setting up, please see, Why can't I set up my Fitbit device?

@Brandon41 If you haven't done so, please review our help article Why won't my Fitbit device sync? for some tips, you can skip the ones that you already tried. 

See you around. 

[TrishFL]

Cindy, I have tried the set up process twice more, it's just not working.  I waited up to an hour after it said it had connected to my device and there was nothing else after the message (again) that it was taking longer than usual.  I looked at "Why can't I set up my Fitbit device" and there's nothing there I haven't tried.  Can you please just send me a new Fitbit?  Thanks.  🙂