Charge 3 isn't tracking my sleep

[joannaoj]

Kia ora,

My Charge 3 randomly either stops tracking my sleep or stops syncing my sleep (less likely I assume!) on some nights. It didn't track/sync it last night or last Thursday night.

There's nothing different about my sleep habits or hygiene (that I'm aware of!) on those evenings and I always sleep the same way (on my side).

I've manually synced it and restarted the tracker to no avail.

Any ideas?

Thanks in advance.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Forums, @joannaoj.

Thanks for troubleshooting this sleep issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else.