Charge 3 isn't tracking my steps in real time

[Beccaa_ob]

I recently got a replacement Fitbit charge 3 and set it up following all the instructions. I’ve noticed it doesn’t record all my steps and the ones it does record are delayed in being shown on the screen. My old Fitbit charge 3 used to show the step count going up on the screen as you moved. This will be the third defective charge 3 I’ve had within a year. Starting to think there might be inherent problems with this model. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Beccaa_ob, welcome to the Community Forums. We apologize for the late response. 

I'm sorry to hear about your Charge 3 not tracking your steps in real time, we're here to help you.

I've seen you contacted our Support Team after posting here and they are still helping with you to get this solved. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

[Beccaa_ob]

Hi,

Thanks for getting back to me. I received this Fitbit as a replacement and noticed that this was an issue but was able to reset it.

Unfortunately, the Fitbit charge 3 has now got a blank screen and become completely unresponsive. Similar to the this issue here:

https://community.fitbit.com/t5/Charge-3/Fitbit-Charge3-screen-blank-no-vibration-not-charger-respon...

I had this device less that a week and developed this issue. I’ve followed Fitbit advice and tried resetting it many times but it is still not responding.

[MarreFitbit]

Hi @Beccaa_ob, you're welcomed. I appreciate you've taken the time to troubleshoot your Charge 3's screen already. I've seen that you replied to our Support Team with the outcome of the steps they recommended you. As mentioned in my previous reply, they will get back to you as soon as possible to let you know what's the next step to be taken and give you a resolution to your issue. Though, this will take a bit longer due to the events affecting our operations.

I'll be around if you have any more questions present. Stay tuned of your inbox!