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Charge 3 isn't working with Opal travel

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‎01-22-2020 02:36 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 02:36 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

I recently purchased a Fitbit Charge 3 Special Edition and successfully see to the payment wallet with one of my cards.

 

When I unlock my Fitbit using the PIN I can see the card but when I try to tap on for the Opal travel the Fitbit vibrates and shows no error messages. I have read that the Charge 3 and Fitbit Pay can be used for Opal travel (in Sydney, Newcastle  and Wollongong) but am extremely disappointed it isn't working for me.

 

Do I have to do any further configuration in the Wallet or on the Charge 3 for me to be able to tap using my Charge 3 and Fitbit Pay?

 

 

Moderator edit: subject for clarity

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‎01-23-2020 03:05

‎01-23-2020 03:05

Welcome to the Community, @OzPeg.

 

Are you receiving any type of error on your Charge 3 or the Fitbit app when you try to connect it with Opal Travel? In the meantime, I recommend checking the help article: What should I know about Fitbit Pay?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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