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Charge 3 issues with screen and active minutes

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‎02-06-2021 04:17 - last edited on ‎02-07-2021 19:29 by

‎02-06-2021 04:17 - last edited on ‎02-07-2021 19:29 by

Hello! For the past 10 days my charge 3 has been logging insane active hours, between 300-615. I’ll check my heartbeat and it will be 3x my resting while I’m doing nothing. Also, a series of black lines have showed up, within the past 5 days I’ve only been able to get simplified sleep monitor readings. Tried restarting and cleaning back sensors with alcohol, but feel like it’s toast. Any recommendations? How long are these supposed to last? Have had less than a year.

 

 

Moderator edit: subject for clarity 

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‎02-07-2021 19:28 - edited ‎02-07-2021 19:29

‎02-07-2021 19:28 - edited ‎02-07-2021 19:29

Welcome to the Fitbit Community, @Ideose23.

 

Thanks for the details shared in your post and for already trying to resolve the issues. I understand your concern and recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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