Charge 3 jumping from face to face

[Quinney84]

My charge 3 is jumping and vibrating face to face I have rebooted via settings done the 15second reboot changed the face and then back again and nothing works any ideas 

[EdsonFitbit]

Welcome to the Fitbit Community @Quinney84.

I'm sorry to hear that your Fitbit Charge 3 screen is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[Lawdawg]

Yes!  Mine too.  And after resetting it, now the device will not sync or track steps etc.  It does still detect a heartbeat.  Very strange.

[EdsonFitbit]

Welcome to the Fitbit Community @Lawdawg.

I regret to hear that you are having difficulties with the screen of your Charge 3 too. Thanks for the time you spent by restarting your Tracker and thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. If after following their instructions you continue having difficulties, please update them in order to get further assistance.

Please let us know if you have any questions.