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Charge 3 keeps disconnecting from phone's Bluetooth

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‎01-21-2020 21:08 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 21:08 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

My charger 3 Always disconnects from my Bluetooth! Totally annoying because it doesn’t sync and keep up with my weekly updates!  0

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-22-2020 00:59

‎01-22-2020 00:59

There is something else going on @Grayson17 your Charge 3 doesn't even have to be a trusted device for the Fitbit app for it to sync. 

May I ask what phone you are having issues with? 

Why won't my Fitbit device sync?

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‎01-22-2020 04:59

In response to Rich_Laue

‎01-22-2020 04:59

I phone 10
--
Sue Bennett
Washington 2nd Shift Custodian
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‎01-22-2020 10:56

In response to Grayson17

‎01-22-2020 10:56

Hello there @Grayson17, welcome to the Community Forums. Thanks for the details provided. We'll be glad to help. 

 

While reading your post I was wondering if you started having the syncing difficulties after updating to iOS 13+? If so, please follow the troubleshooting steps provided by @Rich_Laue.


If the steps don't help you, let's try the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Give this a go and let us know the outcome.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-22-2020 11:41

In response to MarreFitbit

‎01-22-2020 11:41

Always is not an option
--
Sue Bennett
Washington 2nd Shift Custodian
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