Charge 3 keeps shutting off and going into screens

[Shawna12]

my device says it’s dead and keeps shutting off. the app says it’s fully

charged. my fitbit then goes crazy, going through all the fitbit prompts and activities, shuts off, vibrates, comes back on and flickers.

now it’s stuck with the fitbit icon and “001” under it.

no where on my app says firmware is out of date. im not sure how to manually

reset it. 

do fitbits really only have a 1 year expectancy ? i’ve only had it a year and i’m fairly

certain my one before this did all this till. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Shawna12. Welcome to the community forums. 

I'm very sorry for this experience and thank you for following some troubleshooting steps prior to posting. I'd recommend performing a restart to your Charge 3, by following the steps here: How do I restart my Fitbit device?

If that doesn't help, I recommend performing a long restart by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Shawna12]

i’ve been able to reset it multiple times now.

it’s been charging for 24 hours and the percentage has not increased. there’s the new problem. 

[WilsonFitbit]

@Shawna12 Thank you for following the suggested troubleshooting steps! 

I'd recommend checking if there is a new pending Firmware update for your Charge 3. I believe that updating the Firmware could resolve the inconvenience experienced and you can perform the update by following the instructions provided in this help article: How do I update my Fitbit device?

If that doesn't help, then I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

See you around. 

[Shawna12]

as an update, my device is still not working properly after working with support team and following every instruction. i will no longer be purchasing fitbit devices as i find it inconvenient having to buy a new one in less than 2 years, consistently. 

[WilsonFitbit]

@Shawna12 Thank you for your reply. 

I appreciate your help in working with our Support Team. I was able to see that they are currently working on your case and they should get in touch with you shortly. If you still have additional questions or inquiries, I recommend updating your case or contact them one more time and they will be glad to continue assisting you. 

On a side note, please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around.