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Charge 3 keeps unpairing from my phone

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‎02-06-2022 13:24 - last edited on ‎02-07-2022 12:57 by Fitbit Moderator

‎02-06-2022 13:24 - last edited on ‎02-07-2022 12:57 by Fitbit Moderator

Why does my charge 3 keep un pairing with my iphone13

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎02-07-2022 12:56

‎02-07-2022 12:56

Welcome to the Fitbit Community, @Sue987.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

 

Our team has recently released a new version of the Fitbit app (3.53 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

In addition, please make sure Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth.

 

Hope this helps.

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‎02-09-2022 12:50

In response to EdsonFitbit

‎02-09-2022 12:50

I’m running the latest Fitbit app software and the unpairing issue continues.  I have the IPhone 12 ProMac and running iOS 15.3.  Any other suggestions.  I have never had this issue before except in the last several months.  

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‎02-09-2022 17:13

In response to CBAlexandria

‎02-09-2022 17:13

It's great to see you in the Fitbit Community, @CBAlexandria.

 

Whether you haven't done so, please restart your Fitbit device by following these instructions.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1644455500998.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎02-09-2022 18:20 - last edited on ‎02-10-2022 11:50 by Fitbit Moderator

In response to EdsonFitbit

‎02-09-2022 18:20 - last edited on ‎02-10-2022 11:50 by Fitbit Moderator

Thank you for the quick response. Just set as a new device and will see it how it does In the next 24 hrs. 🙏. CB

Moderator edit: personal info removed

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‎02-10-2022 00:23

In response to CBAlexandria

‎02-10-2022 00:23

Hi
I have done this several times. I keep hoping an update will sort the issue
now🤞
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