Charge 3 lines on screen and trouble contacting Support

[douglaslaff]

I have a problem with horizontal lines on the screen of my Charge 3, it’s less then 12 months old and I’m very annoyed about it. It appears to be common from the other users comments. 
what is making it worse is the customer service, it’s not simple. I’ve no way of emailing or logging in to make a complaint. There is this forum which personally is of no use and just wastes time but have had to use. There is twitter which I don’t use. When I try call through the app it brings me to a prompt screen asking do I want to log an iOS support request. 
It there no way to make customers service convenient and sort out the screen on my charge 3 please.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @douglaslaff.

I am sorry to hear your Charge 3 is showing horizontal lines on screen and you're having difficulty contacting our Support team. I understand how frustrating this is for you and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. You can check the options to contact our Support team here. Before considering other options, I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes. 

[douglaslaff]

Hi Lillya, 

thanks for the reply. I have tried all of those suggestions As I read the other users posts who have the same issue, it appears that it didn’t fix theirs like it hasn’t fixed my charge 3. unfortunately those support suggestions are no different then the ones I mentioned in my post.

It’s very telling that Fitbit don’t listen to their customers concerns.

Doug

[LiliyaFitbit]

Thank you for your reply, @douglaslaff.

I am sorry to hear the issue persists, thank you for your efforts and feedback as it helps us to keep improving. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox.

Let me know if you have any questions.